Presented by Jennifer McNenly and Matthew Frederick,
Osler, Hoskin & Harcourt LLP
Although this case study describes a legal environment, the learning can be applied to any environment.
Life before the FindIt! Portal:
thousands of structured and unstructured documents
no centralized enterprise search
no metadata
Step 1: Defining the Search Scopes - created four basic scopes: people, precedents and research, firm information, […]
Presented by James Robertson, Step Two Designs
How do we break down silos, and improve conversations across and through them?
Top-down communication is working … but horizontal communication is poor. A chat over a beer (or around the water cooler) is often not enough. The weaknesses continue to be exposed with the rise of Web 2.0.
How do […]
Presented by Theresa Regli, Principal, CMS Watch.
When people think of search, they think of Google; simple, give me what I’m looking for now.
The problem with information discovery and enterprise search is much more complex than that. We have many different systems and repositories that need to be accessed.
The idea is that you should be able […]