KMWorld 2008 – KM2.0: From Content and Collection to Context and Collaboration

Presenter:Dave Pollard, VP Knowledge Development, Canadian Institute of Chartered Accountants 

Dave’s talk outlines the early KM efforts, from the early days in 1994, to present. He also speaks about where KM is going in terms of the ways the Gen Milleniums are communicating, and the impact of these new communication techniques on the organization.

KM 1.0 model  1994-2003

  • The focus was on content and collection, and storing information “just in case”
  • For the most part, KM was a new concept; most executives did not understand value of KM
  • Executives suggested they outsource KM, and distintermediate it (read: get rid of the librarians)
  • Didn’t address the pain
  • Participants said they couldn’t find anything

KM suffered a rise and fall; there was an exciting beginning, but soon became just a buzz word. Organizations needed to find a better way of buiding KM.

KM 2.0 – 2004 to present – focus on context and connection

  • working on a just-in-time basis (instead of just in case)
  • personal content management tools
  • RSS-publishable and subscribable web pages where main info flows are Peer to peer (instead of top-down)
  • communities of passion (instead of practice) are self-organized and ad hoc, and conversation focused (instead of focusing on ceontent)
  • story-telling replaces the KM 1.0 best practices; visualization instead of text
  • everything is accessible to all (as opposed to public vs. internal web site). Organizational boundaries disappear.

This new model for KM based on making sense of information, then publishing to the community. As a result, the role of the information  professional is evolving:

  • improving conections and facilitating conversations
  • teaching research skills – teaching them how to fish
  • environmental scanning, then making sense of it

There’s a focus on personal KM:

  • Getting out of the info centre and working with people on the front lines of the organization
  • Teaching them to organize information to serve their own needs
  • Teaching research skills

The new paradigm is just in time canvassing to better understand how people in your organization search, find, use and produce informtaion.

  • CICA is starting to use instant messaging to draw on expertise on a just in time way.
  • New milleniums find email to be to slow to get answers.
  • Also using Adobe Connect for virtual meetings; very little set up, everyone documents their own information in the system;
  • The Gen Millenium doesn’t use email; they use more immediate and faster-paced tools for communication.
  • They are self-directed and self-motivated. They will determine what KM 2.0 looks like.

Tools such as:

  • blogs as courseware
  • cultural anthropology – observing customers and employees instead of sending out surveys; focus on workarounds
  • simulations and scenarios for learning (virtual stock market)
  • proximity locators
  • affinity detectors
  • p2p sharing of education – slideshare —
  • content moves to cyberspace – google docs
  • mind mapping – freemind
  • google mashups
  • – openspace problem solving
  • virtual world collaboration

The key to KM 2.0 success is to reciprocate.